Privacy Policy
Last updated: May 1, 2026
1. Introduction
DiagnAuto Inc. (“DiagnAuto,” “we,” “us,” or “our”) operates the diagnauto.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our platform. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and company name when you create an account or contact us
- Billing information when you subscribe to a paid plan
- Vehicle information, damage photos, and repair estimates submitted through our Repair Estimator tool
- Messages and communications you send to us
We also automatically collect certain technical data, including IP address, browser type, device identifiers, pages visited, and time spent on pages.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process transactions and send related information
- Send promotional communications (you may opt out at any time)
- Respond to comments, questions, and customer service requests
- Analyze usage patterns to improve our platform
- Share with third-party partners as described in Section 4
4. Disclosure and Sale of Personal Information
We may share or sell your personal information with third parties.
DiagnAuto may disclose or sell your personal information — including your name, email address, phone number, vehicle information, and repair history — to third-party partners, including:
- Automotive industry partners: Garages, insurance companies, parts suppliers, and dealerships who may contact you with quotes or offers
- Marketing and advertising networks: Partners who use your data to serve targeted advertisements
- Data brokers and analytics providers: Companies that aggregate consumer data for research and commercial purposes
- Lead generation platforms: Services that connect consumers with automotive service providers
By submitting your information through our Repair Estimator or contact forms, you expressly consent to this sharing. You may opt out of data sales by emailing privacy@diagnauto.com.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect and use personal information about you. You can control cookies through your browser settings, but disabling cookies may affect some features of our service.
6. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Vehicle damage assessments and estimates may be retained indefinitely for product improvement purposes.
7. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):
- Right to access your personal information
- Right to correct inaccurate information
- Right to withdraw consent (subject to legal or contractual restrictions)
- Right to complain to the Office of the Privacy Commissioner of Canada
To exercise these rights, contact us at privacy@diagnauto.com.
8. Security
We implement industry-standard security measures including TLS encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date.